September 24, 2013
My favorite South Park episode is called “Gnomes.”[i] Here’s the gist of the story, as I remember it. Tweek’s underpants are being stolen. He has only one […]
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September 16, 2013
How are impressions formed? What motivates a person to buy? We used to think the act of buying was a fairly logical process. A product engaged […]
September 1, 2013
Although it’s easy to blame it on Ballmer, it’s also inaccurate. Microsoft MSFT +4.2%’s trouble started long ago, when it began bleeding talent after the FTC debacle and the […]
August 22, 2013
Two founders of a mid-sized technology company were at war. The CEO was aggressive, the CTO often sabotaged the CEO, and the company was divided into […]
August 5, 2013
Poor communication often breaks trust. Break trust and loyalty is toast. Want to build connection, trust, loyalty with anyone? Last week we learned the first 3 ways […]
July 24, 2013
“Your lips move but I can’t hear what you’re saying” –Pink Floyd When did you last see someone’s eyes glaze over when you were talking to […]
July 1, 2013
How many times have you tried to influence, enroll, engage someone in the past 2 weeks? How many times were you successful? Now more than ever […]
May 22, 2013
Most of us dislike confrontation. And having a frank discussion with an employee who has broken a commitment is no exception. One, it’s uncomfortable. Two, if […]
May 1, 2013
We all know that influencing by authority—by command & control—is out. Influencing by engaging and enrolling is in. Yet too many leaders still rule with claws […]
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September 24, 2013
My favorite South Park episode is called “Gnomes.”[i] Here’s the gist of the story, as I remember it. Tweek’s underpants are being stolen. He has only one […]
September 16, 2013
How are impressions formed? What motivates a person to buy? We used to think the act of buying was a fairly logical process. A product engaged […]
September 1, 2013
Although it’s easy to blame it on Ballmer, it’s also inaccurate. Microsoft MSFT +4.2%’s trouble started long ago, when it began bleeding talent after the FTC debacle and the […]
August 22, 2013
Two founders of a mid-sized technology company were at war. The CEO was aggressive, the CTO often sabotaged the CEO, and the company was divided into […]
August 5, 2013
Poor communication often breaks trust. Break trust and loyalty is toast. Want to build connection, trust, loyalty with anyone? Last week we learned the first 3 ways […]
July 24, 2013
“Your lips move but I can’t hear what you’re saying” –Pink Floyd When did you last see someone’s eyes glaze over when you were talking to […]
July 1, 2013
How many times have you tried to influence, enroll, engage someone in the past 2 weeks? How many times were you successful? Now more than ever […]
May 22, 2013
Most of us dislike confrontation. And having a frank discussion with an employee who has broken a commitment is no exception. One, it’s uncomfortable. Two, if […]
May 1, 2013
We all know that influencing by authority—by command & control—is out. Influencing by engaging and enrolling is in. Yet too many leaders still rule with claws […]