Sometimes leaders call me saying they want help to fix their team. That’s always a red flag for me, and it immediately makes me wonder what kind of sabotage may be unknowingly occurring.
A CEO of a west coast food company called me a while back. He said his team lacked accountability and he wanted me to “fix them”. As I asked him questions a disturbing trend appeared: his retention was some of the lowest I’d seen in my 30+ year career.
Even his executive team didn’t stick around—the longest tenure there was under 2 years, and the CEO had been around for over 15 years! What was happening here?
How’s the accountability in your organization? Would you like it to be stronger?
It’s because a human isn’t a simple being. We all have parts of ourselves, and some are in conflict with one another. A part of you wants to hold others accountable, yet part of you doesn’t want to be the “the bad guy/gal”.
The great news is you can turn around your accountability challenges quickly, due to your own new behaviors:
Assigner’s (Leader’s) Clear Expectations + Owner’s (Team member’s) Agreement + Personal Celebrations/Conversations (for Team Member) = High Accountability and Ownership
How will you create the conditions for greater accountability?