
Featuring case studies and proven techniques, Power Your Tribe provides a set of powerful neuroscience-based tools to help managers identify emotions, release resistance, end isolation, focus on outcomes, and course-correct for continued success.
*As originally seen on Forbes.com
Do you want to increase employee engagement? Of course you do.
We all know that traditional performance management systems and practices have outlived their use.
We also know that the #1 stressor for American workers per Andrew Faas’s work with Yale is the old-fashioned, and often intimidating, annual performance review.
So what’s the answer?
Casual, more frequent employee feedback is far more effective and enjoyable for employees
Feedback That Fosters Growth
If you want to increase employee engagement, more frequent informal feedback, plus performance motivation to work through the more formal self-evaluation process is the answer. It’s time for leaders to adapt and give feedback that is more humane, less awkward, more timely. Because if your team isn’t happy and feeling respected, they’re outta here. Today’s leaders need simple and fast practices that rapidly increase employee engagement while encouraging performance and course-correction.
The more recent 2017 Gallup publication Re-Engineering Performance Management by Ben Wigert, PH.D. and Jim Harter, PH.D. stresses the importance of providing employees frequent feedback:
And yet there’s more! Gallup’s database of 60+ million employees delivered findings showing when leaders provide daily feedback (versus annual feedback) their employees are:
But giving feedback is a delicate art. Telling employees they did something wrong or need to improve a behavior can come across as judgmental and be met with resistance.
Worse, if the feedback is vague, then the employee will not have sufficient clarity to put it into action. That’s why I stress the use of the Feedback Frame for leaders, peers, individual contributors, everyone.
TOOL: The Feedback Frame
There are four critical components to the Frequent Feedback Frame.
Use these phrases to deliver frequent feedback:
Make sure you deliver feedback in that order. Here is an example of proper use of the Frequent Feedback Frame in proper use, and an improper use of it for contrast:
Everyone in your team is doing the best they can with the resources they have. With frequent and constructive feedback, everyone can get better and better. Try it out for a month and let me know how it goes! And be sure to ask your team to give you feedback in this format as well to really increase employee engagement.
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Featuring case studies and proven techniques, Power Your Tribe provides a set of powerful neuroscience-based tools to help managers identify emotions, release resistance, end isolation, focus on outcomes, and course-correct for continued success.
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Photo by Morgan Housel on Unsplash