Let’s kick off 2010 with a real foundation for success: Standard Operating Procedures. What is an SOP and why do you need it? SOPs are simply checklists of the sub-tasks required to complete a larger task. They don’t need to be elegant. A simple Word document will do. The reason you want to create SOPs is to reduce training, reduce risk of staff turnover, streamline workflow, improve accuracy, improve historical tracking and improve business consistency.
When you take the time to document your workflow, you will inevitably see opportunities for improvement, automation, optimization. You’ll also see redundancy. You’ll see simple and complex tasks, and thus you’ll divide the SOPs per staff member who is most appropriate to complete them. You can use contract temporary help far more successfully with well-written SOPs.