Entries by CCLeader

Five Ways To Get Optimal Outcomes From Your Team

What makes a team optimal? Alignment, communication, collaboration, energy management, leverage, trust, and what else? Google did some comprehensive multi-year research on this topic. I’ll refer to it below and map it to my work during the past 30 years in the areas of safety, belonging and mattering. I’ve found it all comes back to safety, belonging […]

Challenges Retaining Talent? Here’s What They Are Really Trying To Tell You

Is there a correlation between the style in which someone quits and the organization itself? A study conducted by Anthony Klotz, Oregon State University College of Business and Mark Bolino, University of Oklahoma Price College of Business discovered the 7 ways that people quit and that a connection may exist. Let’s take a look at the 7 ways that […]

This Tool Works! Using Effective Sales Meetings to Create Massive Momentum

How’s your sales team performing? Are they generating the high-quality leads you need on a regular basis? If you want your sales team to be engaged and intrinsically motivated to succeed, you need to provide the incentives and structure to support success – and those incentives and structures need to be communicated clearly and regularly. That’s why when clients come to us for help with sales and marketing effectiveness, one […]

Don’t Be Blindsided By Change

Change blindness = when we miss a huge change because we were focused elsewhere. Have you experienced change blindness? Perhaps a key employee became disengaged and you could have prevented it. Or a high-potential employee kept asking for greater challenge, and before you noticed the flight risk, they left. We’ve all experienced change blindness. It’s often a result of not […]

The Surprising Link Between Customer Experience And Employee Engagement

How would your customers describe their experience with your firm? Please take a moment and rate the Customer Experience (CX) that you believe you deliver: Better than all companies in any industry The best in our industry Considerably above average in our industry Slightly above average in our industry Average for our industry Slightly below […]