Entries by CCLeader

The Surprising Link Between Customer Experience And Employee Engagement

How would your customers describe their experience with your firm? Please take a moment and rate the Customer Experience (CX) that you believe you deliver: Better than all companies in any industry The best in our industry Considerably above average in our industry Slightly above average in our industry Average for our industry Slightly below […]

Ready To End Silos, Sabotage And System Dysfunction In Your Organization?

Got silos? How about sabotage? System dysfunctions like these are generally symptoms of low cultural alignment. The two founders of Company Z were at war. The CEO was aggressive, the CTO often sabotaged the CEO, and the company was divided into two camps. In addition to their personal strife, there had been recent technological breakthroughs […]

3 Practices To Become A Great Listener

Are any of these phrases familiar to you? “You just don’t understand.” “How many times do I have to repeat myself?” “I can’t tell if you’re distracted, or you just don’t care.” Whether you’re hearing these phrases or saying them, they’re all signs of ineffective listening. And ineffective listening can lead to damaged relationships, inefficient […]