Executive Coach/Leadership Trainer
Volker Frank is a high-octane synthesizer, combining business performance with human potential, systems thinking with intuition, and strategic management with organizational awareness. He brings his passions to the business world as an executive coach, leadership trainer and management consultant.
In the early 90’s, before the Internet became a household name, Volker was awarded a Fulbright Scholarship in Germany to study “learning in hypermedia” in the US. He combined his visual design education with cognitive psychology and computer systems and earned a Masters Degree in Design.
With this foundation, he worked for twelve years as a software consultant for different size companies in San Francisco and Silicon Valley. Volker became known for his ability to organize chaos. He is able to translate the way people collaborate and organize business processes into mission-critical applications that create quantum leaps.
Here are some of Volker’s key business accomplishments:
- He designed a new account management system for a financial management company, which allowed them to double their assets under management to $1 billion within twelve months.
- A mid-sized market research company was able to transform their business through Volker’s redesign of their survey tools and reporting engine. It helped them to land their largest contract to date: Dell’s automated customer satisfaction surveys. This turned them from a minor player in Silicon Valley to a national force.
- A construction company for cellphone towers improved their ability to track thousands of construction projects across 8 western states. This enabled them to decrease their float, the time of completing a milestone to receiving payments, from 120 to 60 days, saving them hundreds of thousands of dollars a year.
Working through dozens of these kinds of projects, Volker realized that the really big successes required more than superior software tools. The grand slam projects included a strong social and organizational component. That prompted him to study social systems dynamics and deepen his understanding of neuroscience, cognitive patterning and what it takes to change our minds in order to change the outcomes we create. He combines these tools with his deep understanding of strategic innovation, organizational behavior, and business process improvement.
As a German national with an international education, he has a deep understanding for the effect ‘culture’ has on the way people make sense of the world, giving him an uncanny knack for the necessary changes, leading to better outcomes and higher performance. In his work, he gets people to come together and participate in articulating the business needs and negotiate cultural differences across departmental silos. The collaboration produces dramatic business improvements.
Today, Volker facilitates trainings and workshops nationally and internationally on social systems dynamics and leadership. He coaches executives to increase their self-awareness, ability to lead others and affect changes across organizations. His clients consistently take their businesses to the next level.